You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Thunder 7 Pty Ltd’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Complete credit card information is not stored by us on our servers.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“personal information”). Personal information may include sensitive information about the person.
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, residential address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
Additional personal information may include, but is not limited to, government ID details such as drivers licence details, passport details, date of birth, your place of birth, and employment profile that may include occupation, profession or vocation, or any other information that you provide to us or authorise us to obtain. Personal information collected and held about you whether obtained from you or about applicant you are authorised to act on behalf of, is information you choose to provide or tell us, and will relate specifically to a product order, such as national police checking service.
All personal information will be collected lawfully, and reasonably sufficient in detail to provide the product or service requested.
We do not use or store unsolicited personal information. Unsolicited personal information received, will be destroyed in a timely manner.
We may use and disclose your personal information for the primary purpose of collection, or for reasonably expected secondary purposes which are related to the primary purpose, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act.
We may use and disclose your personal information or an applicant’s personal information for a range of purposes, including to:
We may disclose your personal information to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
Personal information we have about you or an applicant can be accessed upon request by you or the applicant under the Australian Privacy Principles 12 and 13. Upon request we will provide this information as required by law. If information is inaccurate, incomplete, out of date, you or the applicant can request in writing to have this information corrected. We will take reasonable steps to correct this information.
Where possible and appropriate you have the option of interacting with us anonymously or pseudonymously, but you will need to identify yourself in order for us to provide you with our products and deliver services. Where possible and appropriate we will provide information of a general nature to unidentified individuals.
You may request to see any document we hold about you, subject the rights under the Freedom of Information Act 1982. Access to documents that are exempt may be refused. Access to information we hold about you must be requested in writing and sent to Information Officer, Thunder 7 Pty Ltd, 56 Thirteenth Ave, Austral NSW 2179.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
Step 1: Lodge your complaint with us
If you would like to make a complaint, you should let us know by contacting our Information Officer on firstname.lastname@example.org
Step 2: Investigation of your complaint
Your complaint will be investigated by our Information Officer. We will endeavour to respond to all complaints and correspondence promptly. A response to your complaint will be provided in writing within a reasonable period.
Step 3: Contact OAIC
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner in writing at:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal information to protect the rights, property or safety of Thunder 7 Pty Ltd, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal information, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Thunder 7 Pty Ltd, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.